Nicola, If they haven't called you --- you call them. Keep notes on that 
conversation or the attempts you make, messages you leave. It isn't the 
mother's responsibility for follow up, it is the IBCLCs responsiblity 
for follow up. I always try twice when leaving messages and not reaching 
the mother. What I have found is most mothers will not initiate follow 
up themselves so I tell moms I will call her back in two to three days 
after the consultation. I do at least one follow up phone call. Should 
this mother need another home visit, you could set the stage right up 
front by saying no videotaping this time. If this is not acceptable to 
mother, refer her to someone else.

Kathy Eng, BSW, IBCLC

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