In a message dated 99-10-29 06:42:57 EDT, you write:

<< Subject: Re: Lost Pumps

 I have had this experience myself more than once. A  couple of times it was a
 customer who came into my store with a Lactina.
I try to ask in general conversation how or where  the customer got the pump.
 Reason being , most people just don't buy them. I can usually find out if the
 pump is legitimately owned by the mom or her friend. If it is unclear to me
 ...I simply ck the serial # and then call Medela or Ameda to see if the pump
 is on their 'missing in action' list.
 Medela usually asks for the persons address etc. so, you'll have to try to
 get this info. Then they will contact them, letting them know that  they are
 in possession of  stolen property. >>

I think asking (diplomatically) how someone came to own a pump that is
expensive and usually not owned privately is a good idea, and I can see
copying the serial number to check with a company abouut ownership. However,
I think client "confidentiality" would preclude giving that company or the
rental depot a client's address. (Perhaps this is different for someone
owning a shop vs. practicing as a clinician.) Can any of our legal
consultants on Lactnet let us know what we can and cannot do with respect to
client privacy and confidentiality issues. Can we report pumps by sharing
names and address with or without first telling the client of our intentions?
Thanks.

Karen

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