I think this subject has been milked (no pun intended) sufficiently, but just
had to add something I haven't seen (just got back on after being nomail for
a couple of months, so may have missed something).  One line I have been
known to use is "I think Ms. X must have misunderstood you.  She thinks you
said ..."  Those of you who are RNs will recognize this as vintage
"doctor-nurse game".  Others may think it's just plain wimpy.  But there are
times it can be effective.  And, occasionally it's even true.  Sometimes HCPs
will unthinkingly say something that a vulnerable mom will misinterpret.
Other times, it can be an opening for educating a doc.

Miriam Levitt RN, IBCLC

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