Hi Susan,
I keep my computer booted up but snoozing with the database open most of
the time. When a client calls and I don't remember her, I make sociable
chit-chat ("How are you? What's new?, etc.") while I look her up. Then
I can refresh my memory by quickly reading my notes on her while I ask
about her baby by name. If you don't have a computerized database, you
can always just ask her how she is, and she will usually give you enough
detail for you to place her.
--
Catherine Watson Genna, IBCLC New York City mailto:[log in to unmask]