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Thu, 5 Mar 1998 13:26:39 +0800 |
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Dear Helen,
Here is a copy of the "lactation client satisfaction survey" which I pass
to my clients once a year.
Lactation Client Satisfaction survey: (adapted from Turner Micehell R.,
MEd. IBCLC "Twenty Questions for the Consumer: A Quality Assurance Tool for
the Lactation Consultant" J. Human Lact. 12(1) 1996, Pgs 50-53
Circle the answer :
A Excellent or yes B Above Standard C Standard
D Somewhat inadequate E Inadequate
1. Was the service you received punctual and timely? A B C
D E
2. Was follow-up available/given? A B C
D E
3. Was follow-up timely/adequate? A B C
D E
4. Were teaching materials available and understandable? A B
C D E
5. Were breastfeeding goals set? A B C D
E
6. Were options given to meet your goals? A B C
D E
7. Did the L.C. answer your questions satisfactorily? A
B C D E
8. Were risks and benefits of treatments, supplements,devices A B
C D E
explained?
9. Did the L.C. help you meet your breastfeeding goals? A B
C D E
10. I believe my breastfeeding experience was enhanced by A B C
D E
my coming to the hospital/clinic.
I hope you will find this useful.
Doris Fok, a lactation consultant in Singapore
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