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Lactation Information and Discussion

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Lactation Information and Discussion <[log in to unmask]>
Subject:
letters to hospital administration
From:
Edie Armstrong <[log in to unmask]>
Date:
Wed, 12 Mar 1997 18:28:42 -0500
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Lactation Information and Discussion <[log in to unmask]>
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I can also attest to the fact that letters (especially the negative
ones!) are responded to and listened to.  Every single one is followed
up by a person in authority.  Consumer satisfaction is a powerful
driving force these days.  Get people to write about their experiences!
Edie Armstrong BSN, IBCLC, Fairfax, Va.

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