The Milk Mob has an excellent program for training staff.  That would be a great place to start. Their outlines for how to talk with moms are great. 
 themilkmob.org

On 03/22/17, Jeanette Panchula wrote:

 I've been asked to provide some updates for "Advice Nurses" (for those outside the US, this is the term used, at least in my area of the US, for the staff who answer the telephone for either hospitals or physician's offices). I have never done that job. 

So - I thought I'd pose the request...

If any of you have done this job - or have taught this type of group - 

Would you please provide me with some insights/suggestions?

Thanks...

Jeanette Panchula, BA-SW, RN, PHN, IBCLC
Vacaville, CA

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