On Wed, 11 May 2005 09:46:03 -0600, Andrea C. Tran <[log in to unmask]> wrote:

>I work at a community hospital and we are looking at doing a post
>discharge phone call. Our director was thinking of it as a customer
>service type of thing and the rest of us on the committee (me, the
>lactation program coord. and a couple mom/baby staff nurses) were
>thinking more along the lines of an assessment.
>Those of you that do these type of phone calls, what kind of questions
>do you ask? Who makes the calls? When are they made? How often do you
>attempt to reach someone? Do you call everyone or just certain moms?
>Anything else you'd be willing to share would be greatly appreciated.
>
>Andrea Tran RN, IBCLC
>Erie, Colorado
>(Boulder Community Hospital)


Hi Andrea,

At our hospital, the LCs do 3-week follow-up calls to all mothers who left
the hospital breastfeeding.  We keep statistics on our breastfeeding rates.

When I make the calls I start by asking the mother how she is doing, how
the baby is doing (lots of friendly feedback when she says the baby is
doing great).  Then I follow with asking how breastfeeding is going.

If they've weaned I ask the reason and note it in their file.  I give them
recognition for any breastfeeding they've done and tell them they've given
their baby a good start.

If they are still breastfeeding, I ask if they have any questions or
concerns.  Many do, even if they think breastfeeding is "going fine."
Sometimes I can answer their concerns over the phone, sometimes they need
to be seen.

Mothers can come to the hospital for an out patient LC visit, or they can
see an IBCLC in the community (we have quite a few in private practice).

I hope this helps.

-Claire Bloodgood, IBCLC

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