This is in reference to the overly aggressive NICU nurse.  I would think 
since this Mom told you about it that you would be obligated to make an incident 
report on this as a patient complaint and a mismanagement of care issue.  This 
then would go to the nursing administrator for the unit and then on Risk 
Management.  Remember an incident report is a notification of an event or behavior 
that may have future ramifications.  It allows administration to investigate 
and hopefully do a root cause analysis and help to prevent any future 
happenings.  Most hospitals now try to find a non punitive way to reeducate someone and 
the concept of having that nurse follow you around is an excellent way to 
achieve this.  It also might be more of a deterrent to future problems if its 
done on her day off and she doesn't get paid....but that would be management's 
decision.  Patient's complaints are one area that are often not written up in 
incident reports.
Hope this gives you food for thought in how to handle this....Mom may feel 
that by reporting this nurse she may be putting her baby at jeopardy while its 
still hospitalized...the incident report handles it now.
Sincerely,
Leanne Jewell, RNC, IBCLC, LCCE, FACCE
SFl

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