>
>
>The red flag for me, is the comment about "No mother has needed
>antibiotics". I think that's a shocking thing to say to any mother,
>and firmly places the 'fault' at having an infection at the mother's
>door. It also makes me wonder how many other women got this bad and
>gave up.
Morgan, I agree it's shocking.....but honestly, they may not have said it!
Twice in my life as a bfc I have heard from somehere else what I am
supposed to have said, which I didn't. Complaints were made. In one
case, it was a sheer misunderstanding/mishearing/misremembering on
the part of the mother - fortunately, I had notes which recorded
what I had said. The second case was pure mistaken identity - someone
else, not me, and not even a breastfeeding counsellor, had told a
mother something crazy. It got relayed to the health visitor as 'NCT
said...' and she had the brazen cheek to assume it was me and wrote
letters about it.
In both cases, I was very upset not to have had a chance to hear the
'charge' against me before the complaint was made.
In my role with NCT, I have also dealt with distressed mothers who
have told me what someone else in NCT has said, or what has happened
in a class, and it has turned out to be simply not true. Upset, ill
and angry mothers get things wrong. In one case, a mother was
mentally ill and had a real problem with confabulating (making
things up for attention).
I know mothers get told the wrong things, and I have heard them
myself. But we have to be fair - natural justice and a spirit of
collegial support demands it. I thought Rachel's suggested response -
the letter one, not the 2am phone call one! - was just right.
(Also - Jaye is in the US, where I suspect they don't have heads of
midwifery or midwifery units like we do!)
Heather Welford Neil
NCT bfc, tutor, UK
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