Kevin Sutton and others have been discussing "appropriate" policies for
the return of cd's by store customers.  I don't have any magic solution,
but I've used the same mode of operation as a customer for as long as I can
remember.  The only discs I return are those which do not track correctly,
have the wrong music on the cd, or there is not cd at all in the package -
"defect" situations.

I don't return discs for the reason of not liking them.  I make my buying
decisions with full knowledge of the possible outcomes and feel responsible
for living with my decisions.  That's my standard, and I'm very comfortable
with it.

When I worked in a classical music department, all kinds of folks would
come in and want to return discs because they did not like the music and/or
the performance.  Often, it was to return historical recordings with
remarks such as, "I never thought the sound would be so bad".  What did
they expect from a 1920 recording?

Don Satz
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