Kevin Sutton and others have been discussing "appropriate" policies for the return of cd's by store customers. I don't have any magic solution, but I've used the same mode of operation as a customer for as long as I can remember. The only discs I return are those which do not track correctly, have the wrong music on the cd, or there is not cd at all in the package - "defect" situations. I don't return discs for the reason of not liking them. I make my buying decisions with full knowledge of the possible outcomes and feel responsible for living with my decisions. That's my standard, and I'm very comfortable with it. When I worked in a classical music department, all kinds of folks would come in and want to return discs because they did not like the music and/or the performance. Often, it was to return historical recordings with remarks such as, "I never thought the sound would be so bad". What did they expect from a 1920 recording? Don Satz [log in to unmask]