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Incorporated, a worldwide network of science museums and related institutions.
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A bit like someone attending a children's movie with a child. Would they ask for free entry?

Sent from my iPhone

On 17/07/2013, at 9:30 PM, "Megan Pratt" <[log in to unmask]> wrote:

> ISEN-ASTC-L is a service of the Association of Science-Technology Centers
> Incorporated, a worldwide network of science museums and related institutions.
> *****************************************************************************
> 
> We have recently started the Pensacola MESS Hall here in Florida. We have
> had a great response from the community, and things are going very well.
> However, we repeatedly get asked by visitors why the adult has to pay, too.
> "I'm not going to do anything," is the typical statement. A recent email
> feedback said, "I feel like the parents of children interested should NOT
> be charged since we were the ones trying to instruct the children instead
> of having someone in charge come and explain each experiment to us." We do
> have things that adults enjoy, and many other adults are interested in
> adult nights or other events. I doubt the folks who ask about not paying
> would object to paying for a kids' movie or other so-called kids activity.
> 
> We usually try to explain to folks that it is a family learning experience,
> that their kids will get more out of the visit with their parent or other
> adult engaging with them. However, the question happens very early in the
> interaction, and the customer is already a bit annoyed.
> 
> We are hoping that this is just a community learning experience, that many
> of these folks just aren't familiar with the idea of a science museum. (We
> get lots of calls asking, "What are you?") However, I would appreciate any
> suggestions on how we can best diffuse the question about the adult fee.
> 
> Thanks.
> Megan
> ------------------------------
> Megan Pratt, Ph.D.
> Executive Director
> Pensacola MESS Hall
> 
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