ISEN-ASTC-L is a service of the Association of Science-Technology Centers
Incorporated, a worldwide network of science museums and related institutions.
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While not quite what you are looking for, I've seen two different
versions of a museum visitors' bill of rights.  In developing benchmarks
for your floor staff, these might be useful points of reference for what
visitors need and want:

The Museum-Goer's Bill of Rights and Responsibilities 
in "Where's the ME in Museum: Going to Museums with Children" 
By Milde Waterfall and Sarah Grusin.  Arlington, VA:  Vandamere Press
1989.

The Visitors' Bill of Rights, by Judy Rand
in "Reinventing the Museum, Historical and Contemporary Perspectives on
the Paradigm Shift"
by Gail Anderson. AltaMira Press, 2004.

Regards,
Tamara

------------------------
Tamara Schwarz, Exhibitions Manager
Chabot Space & Science Center
10000 Skyline Blvd., Oakland, CA 94619
p: 510.336.7349
f: 510.336.7491
[log in to unmask]
www.chabotspace.org
Celebrating 125 years of inspiration!
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-----Original Message-----
From: Informal Science Education Network
[mailto:[log in to unmask]] On Behalf Of Sue Cavell
Sent: Tuesday, July 01, 2008 8:51 AM
To: [log in to unmask]
Subject: Benchmarking for Customer Service

ISEN-ASTC-L is a service of the Association of Science-Technology
Centers
Incorporated, a worldwide network of science museums and related
institutions.
************************************************************************
*****

I am interested to find out if there is any benchmark for quality of
service
from floor staff in Science Centres in the US, eg a list of what people
should aspire to relating to visitor services, that says when you visit
a
Science Centre our Helper/Explainer staff will do this for you, such as,
for
schools, will welcome you at the bus, will explain the procedure for
your
visit, will engage with the pupils, and explain the science behind the
exhibits. 

Cheers, Sue Cavell

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