Rachael, I'd get her pumping with a good grade pump and using various herbs that have been described on Lactnet. Try SNS with tube under edge of shield so supply is quick. Use large tube 1st. Gradually decrease tube size as mom's supply comes up. Use pumped milk in SNS so baby begins to get one sort of taste most of the time. Babies ID with the taste too, not just the shield. Between using decent pump and shield, nipples may begin to come out. This whole process is going to take a week or 2. She'll need lots of info on how-to and moral support. I wouldn't hazard any guesses on why she got the "advice" that she did. I hope she didn't pay for it! Sincerely, Pat in SNJ *********************************************** The LACTNET mailing list is powered by L-Soft's renowned LISTSERV(R) list management software together with L-Soft's LSMTP(TM) mailer for lightning fast mail delivery. For more information, go to: http://www.lsoft.com/LISTSERV-powered.html