Rene, If this truly happened as you say, and I have no reason to doubt this, please encourage this mom to take her complaints (write it all down now - you could help her with this, get names, times, etc to the best of her recollection) to the top dog at the hosp. Or send a registered letter (or several copies) to the top dog of nsg, med staff, admin., etc. She could ask to see the hosp attorney to see if she has a case (even if it's just a bluff) re maybe breach of contract? For example, was it held out to her that she would have lactation support (in the hosp marketing materials)? Anyway, my point being, this could really get things changing, get people better educated. I have seen in my own hosp. that when a mother complains and raises "hell" things get done. The squeaky wheel gets the grease. Laurie Wheeler, RN, MN, IBCLC Louisiana Breastfeeding MediaWatch Violet Louisiana USA _____________________________________________________________________ You don't need to buy Internet access to use free Internet e-mail. Get completely free e-mail from Juno at http://www.juno.com Or call Juno at (800) 654-JUNO [654-5866]