Anne, If you just get a "serious" or "stable" report and that is the hospital's policy to give that out to any caller, that is certainly ok. And I am not disputing the fact that if you are in a continuing working relationship with this mother that you do indeed need info. But it is best to get the report from the parents, IMO or to get permission from the parents that you can call and follow the baby's progress. In my experience as an nicu nurse, we did not give info out without the parent's permission. If the parent's give their permission, then that is fine. What do others feel is appropriate? Laurie Wheeler, RNC, MN, IBCLC Violet Louisiana USA