Sorry for being off topic here, but since this is undoubtedly the most efficient way to reach all the AOLers who've been having problems accessing downloads...... If you've been trying to open the files from the aol window, try instead to read them from the main file manager. (You can also try the opposite if you started out at the main file manager.) AOL's software is sometimes glitchy and certain files can only be read from one or the other, but not both. Hope this helps! Diane DiCarlo LLLL Brooklyn, NY