My solution to the problem is one that may not be popular with all, but..... I encourage moms to try the pump in my office before deciding on a purchase. I tell them that I offer pump trials because I want them to be happy and because I cannot take the pump back once opened after purchase. If a mom wanted to return a pump that otherwise worked well, I would probably encourage her to try and resell it herself. -Lisa Marasco, LLLL, IBCLC [log in to unmask]@slonet.org