I have similar concerns about a client wanting to return an expensive double pump that is purchasable. My solution to this is to refer them *directly* to the company that produces the pump. They stand behind their products, and are the ones who must deal with this type of situation..in my experience. Kathleen Kathleen B. Bruce, BSN, IBCLC, LLLeader, co-owner Lactnet, LLLOL, Corgi-L LACTNET WWW site: http://www.mcs.com/~auerbach/lactation.html Personal WWW page: http://together.net/~kbruce/kbbhome.html