I am another consumer advocate re:breastpumps. If the retailer will not take back the ineffective/nipple-damaging breastpump, I encourage moms to write to the manufacturer. G--ber has refunded purchase price and postage for several of my clients. My hope is that lots of returns will stimulate the manufacturers to make a more effective product. Catherine Watson Genna, IBCLC NYC [log in to unmask]