If you believe that the clients are recieving poor customer service at the local WIC clinic please complain to the project coordinator. Stress these points 1.) A client should not find the experience demeaning2.) the nutrition counseling should involve the client in making a change that is compatable to her cultural background, economic and living situation. 3.) WIC is there to serve the client. I work in a very busy clinic and I have a managed case load of 1100 clients ,but I try to serve each client in a way that respects their dignity and self worth as a person. It is not always easy, but I try my hardest. I once again invite WIC's critics to volunteer, we need all the help because we work on tight budgets and high caseloads. It is not as easy as it looks. Pat Gorman CLE [log in to unmask]