Denise, Your story about the ABM rep truly disturbs me. I'd like one of our attorneys to respond if possible -- this isn't the only time it happens. Sometimes it is one LC actually lying about another LC to a 3rd party. Sometimes it is done through innuendo -- "The captain of the ship wasn't drunk THAT night." (Never mind that the captain of the ship is a teetotaller). There are people who claim they are "certifed" because they took a course in which a certificate stating they took the course is handed out. I wouldn't be surprised if we all had a lot of "best friends" we don't even know exist. What recourse does the innocent party have? Jan B.