you may have tried this already but i have had success getting neo doc to write a prescription for pump kit and rental and submit a copy of that with the bill. the neo can also write a letter. ask for a case manager or nurse to review the claim or a doctor sometimes. keep going up the chain of command. Laurie Wheeler, IBCLC, MN, RN Mississippi, s.e. USA *********************************************** To temporarily stop your subscription: set lactnet nomail To start it again: set lactnet mail (or digest) To unsubscribe: unsubscribe lactnet All commands go to [log in to unmask] The LACTNET mailing list is powered by L-Soft's renowned LISTSERV(R) list management software together with L-Soft's LSMTP(R) mailer for lightning fast mail delivery. For more information, go to: http://www.lsoft.com/LISTSERV-powered.html