Hi Phyllis Thanks for your feedback on documenting phone calls. You had mentioned that keeping a file of phone consults in the lactation office creates a 'shadow' record that HIPAA & JCAHO forbid. If that is really true it seems to be an odd kind of regulation. Shouldn't it be quite expected that any kind of "Medical" office to have files of patient/client consult records including phone calls? I mean the whole reason for documenting the phone consult in the first place is to keep a record of what was advised not only to "CYA" but to provide a record for partners to refer to in the interests of keeping advice consistent. So I am not sure why HIPAA and JACHO forbid this. I guess I need to know what is meant by 'shadow' record. Is there some document put out by HIPPA or JHACO that defines this term? Many thanks Cathy Loughman RN IBCLC Date: Fri, 23 Jul 2004 18:22:36 -0700 Reply-To: Lactation Information and Discussion *********************************************** To temporarily stop your subscription: set lactnet nomail To start it again: set lactnet mail (or digest) To unsubscribe: unsubscribe lactnet All commands go to [log in to unmask] The LACTNET mailing list is powered by L-Soft's renowned LISTSERV(R) list management software together with L-Soft's LSMTP(R) mailer for lightning fast mail delivery. For more information, go to: http://www.lsoft.com/LISTSERV-powered.html