Robert Stumpf wrote: >Brenda Zwickel wrote: > >>Is no help better than bad help? Aggravation-wise, I'd say I'd rather >>have no help. > >It occurs to me that you could have said to the clerk, "You know, you're >less than no help." This experience didn't happen to me, it happened to the baritone, Dmitri Hvorostovsky. I happened to be a witness to the event. Mr Hvorostovsky is one of my idols, so I snooped! I believe in sticking up for myself, I must say. I have had many a disagreement with an unknowledgeable or insolent sales clerks, and managers, etc. I have walked out of quite a few stores, mid-transaction! Bren