Ray Bayles wrote: >That store is in bankruptcy action, from what I hear. In fact all of >Tower records is going down the tubas. These reports are inaccurate. Although Tower is not completely out of the dog house as yet, they have renegotiated their debt, and went out of bankruptcy proceedings some months ago. Tower is in no worse shape than any other record chain, and the problems lie far deeper than customer service. The experience of our original poster is sad, but it can happen in any industry. I have gotten equally ratty service from Home Depot and Wal Mart. I think that we need to be careful when we start throwing around generalizations as diagnoses for the problems in the record industry. They are manifold and numerous, and they stem from the use of a decades old business model that has not been able to keep up with consumers' demand for product at a good price. Further, the advent of new technologies is far ahead of the industry that provides the software. It is a problem that will not be easily solved. Kevin Sutton Who worked in the record industry for 15 years or so.