I think the response was excellent. I have heard of other similar situations and responses with apology and free passes. I feel that no other f/u is necessary other than a 'thank you for your attention to this situation and assurance that it will be corrected' kind of short note. and thanks for the passes we hope to swim again soon. I would not recommend a nurse-in or other confrontation. Laurie Wheeler, IBCLC, MN, RN New Orleans Louisiana, s.e. USA _________________________________________________________________ MSN 8: Get 6 months for $9.95/month. http://join.msn.com/?page=dept/dialup *********************************************** To temporarily stop your subscription: set lactnet nomail To start it again: set lactnet mail (or digest) To unsubscribe: unsubscribe lactnet All commands go to [log in to unmask] The LACTNET mailing list is powered by L-Soft's renowned LISTSERV(R) list management software together with L-Soft's LSMTP(TM) mailer for lightning fast mail delivery. For more information, go to: http://www.lsoft.com/LISTSERV-powered.html