Hello Since this was brought up, I have been trying to contact them via e mail and phone. I called the 800 number on their web page for sales and customer service and got ishipitnow.com , so I called the breastfeeding helpline number on their age and got the same thing, so if you need help you get an answering machine called ishipitnow.com to order a pump... weird kind of help in my opinion. I did call the non toll free number and got an answering machine for company. So basically the toll free numbers that are supposed to be for sales/customer service/ and bf help are only to order a pump. I find this strange. They have not replied to any of my e mails either. I will keep trying..... Cindy ~**~**~**~**~**~**~**~**~**~**~**~**~** Cindy Curtis, RN, IBCLC mailto:[log in to unmask] http://www.breastfeedingonline.com *********************************************** The LACTNET mailing list is powered by L-Soft's renowned LISTSERV(R) list management software together with L-Soft's LSMTP(TM) mailer for lightning fast mail delivery. For more information, go to: http://www.lsoft.com/LISTSERV-powered.html