This is exactly my scenario. I've put clear instructions on my site since about which emailadress to use for what questions and that any questions regarding any breastfeeding issue are seen as email consult and charged with €15,00.
I hardly get anymore extra emails in between and most moms ask to send a bill when they come for advice again. The message comes around quite fast

Warmly,

Gonneke, IBCLC, LLL in southern Netherlands

----- Original Message ----
From: Julie Johnson <[log in to unmask]>
To: [log in to unmask]
Sent: Sunday, October 28, 2007 4:41:19 AM
Subject: [LACTNET] setting boundaries with clients

How do you handle women who continually call you or email you asking
 for advice and help? I had a mom who emailed me with low milk supply
 issues and then when she was having a  nursing strike. I thought simple
 enough... emailed her discussing what she can do and her options. She kept
 asking more questions. I kept answering them via email. Then she told
 me to give her a call and like a dummy, I called to talk to her, hoping
 I can get a paid consult out of it. Again this is all free of charge
 thus far. Then the emails continued with questions and concerns. Then it
 all stopped for a while and I thought for the future I needed to set
 clearer boundaries. So I get another email from this same mom the other
 day who is now having thrush problems etc and pleaded with me to help
 her get the baby back to breast because the baby is refusing to nurse
 AND told me to CALL her!  I then emailed my prices for a home visit and
 suggested that SHE call me.  She emailed me again telling me that she
 doesn't see how a two hour visit will help and that she would call me
 when the yeast clears up. I then wrote her a letter stating that a simple
 phone call or email was fine in the beginning  but I needed to be
 compensated for any additional time with her whether she just wanted email
 or phone contact and that I had set up that option on my website. Now, I
 am feeling that perhaps this is going to bite me in the butt for
 future business. She tell a friend and a neighbor, etc. I am feeling
 relieved that I am not volunteering any more time to her. I also referred her
 to LLL.  What has worked in your businesses with drawing the line
 between just answering a simple question to charging for your time?   
Thanks, 
Julie; IBCLC

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