Anne brings up some interesting questions about email helping. Those of 
us who speak and write get a lot of unsolicited email on our topics from 
tech-savvy moms. It can be time intensive and thorny to answer all those 
questions.

Personally, I try to refer mom to an IBCLC in her area, I look through 
the directory to find people whose names I know (from Lactnet, League, 
and conferences, people that I know are working hard at keeping up with 
the flood of new information in our field). If it's a quick question or 
mom has exhausted help in her area, I usually offer to look at some 
photos or a video and give some tips. This works out very well, because 
I can *see* what's going on.

What drives me crazy is when lactation consultants tell their clients to 
email me. These moms usually wind up being a lot of work, because they 
are in difficult situations. I would much rather talk to the lc 
directly, it's much faster, and then she can help future moms with the 
issue as well. None of us know everything, so it helps to have brains to 
pick (love Lactnet for that!).

Catherine Watson Genna, IBCLC  NYC

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