I work as a RN/IBCLC at our local hospital.  All of our patients are given a 
survey of their hospital experience as well as f/u calls after discharge.  We are 
specific about asking: Did you feel you got enough information about 
breastfeeding your baby?  Did you feel you and your baby were safe at all 
times?  This is only a small sample.  They also have a space in which to 
recognize staff that went above and beyond to meet the pts needs.  Also. 
plenty of room for any complaints.  These letters are read by the Manager and 
posted.  If necessary they are sent to the hospital ceo/president.  HE DOES 
READ THEM.

Hope this helps,
robin

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