As most of my incoming calls are from my past inpatients, I attach a phone 
f/u log sheet (1/2 of a standard sheet of paper) to the original inpatient 
assessment form in my file. I file all patients by infant's date of birth, 
so I have a month by month file of all the clients/babies.
If I get an incoming call from someone who was not an inpatient, I use the 
phone log sheet and file it in a separate folder by chronological date.
My assessment form has 2 phone call logs on the back so I can make 1-2 f/u 
calls on the original assessment form.
My phone log has reason for call (e.g. low supply), some routine questions 
to ask like freq. of feeds, supplementation, output, expressing, nipple 
condition and a blank area for my plan or recommendations.
If someone wants to know what I told Mrs. Jones, I ask the baby's d.o.b. and 
go to her file and pull it. If the mom calls me at 3 mos with a problem I 
can ask her to hold a moment and pull her original file quickly.
I also have a daily rounds sheet where I mark all calls I made or if they 
called in (marked "c.i.") so that I can report inpatients seen, outpatients 
seen, f/u or call ins per day/month/yr etc.
I know many LCs use a phone log notebook, but to find a particular call or 
follow a particular client over months would be too difficult for me. I 
don't have loads of incoming calls as I dont' really staff a hotline or 
anything so I like my way.
This system has worked very well for me.

Laurie Wheeler, IBCLC, MN, RN - I think I am over my limit on posts, forgot 
to count. Sorry.
New Orleans Louisiana, s.e. USA




Laurie Wheeler, IBCLC, MN, RN
New Orleans Louisiana, s.e. USA

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