Wow, Why couldn't Walmart have responded so sympathetically. I will
cintinue to patronize Borders.
Susan
Janice Berry <[log in to unmask]> on 04/29/99 08:48:42 PM
Please respond to Lactation Information and Discussion
<[log in to unmask]>
To: [log in to unmask]
cc: (bcc: Susan J Keith-Hergert/MGCR/CHP)
Subject: Fw: Lactivist: Borders Welcomes Breastfeeding Moms
Official Borders response. Posted with permission from both posters.
----- Original Message -----
To: <[log in to unmask]>
Sent: Thursday, April 29, 1999 7:53 PM
Subject: Lactivist: Borders Welcomes Breastfeeding Moms
> My friend Anne just got this in her email.
>
> ----------------Forwarded Message----------------------------------
> From: "Margaret Noori (Retail)" <[log in to unmask]>
> To: Anne Robotti <[log in to unmask]>
> Date: Thu, 29 Apr 1999 19:28:20 -0400
> Subject: Borders Welcomes Breastfeeding Moms
>
> Dear Ann,
>
> I received your email address from our Marketing Director who indicated
> that
> you may be interested in seeing our official response to the incident in
> LA.
>
> If you have any questions about the letter that follows or would like
> other
> information feel free to contact me.
>
> Thanks for contacting us!
>
> Margaret Noori
> Customer Relations
>
>
> We would like to clarify and respond to a recent newspaper article that
> discusses our policy on breast-feeding in our stores. California and
> many
> other states have laws that protect the right of nursing mothers to
> breast-feed in public areas.
>
> We are very proud to be recognized as a family-oriented, community
> resource
> and we have always welcomed breast-feeding in our stores. Our customers
> have incredibly diverse backgrounds, interests and values, and our goal
> is
> to serve all their needs. Because we are a family center, we have many
> nursing mothers and their families visit our stores and they are
> especially
> valued customers.
>
> In California, a Borders bookseller was approached by a customer who
> complained that a mother was openly nursing her infant in the children's
> section of the store. The customer ( who was shopping with her 7 year
> old)
> asked the bookseller to speak to the mother. The store manager offered
> the
> mother alternative locations in the store to nurse her child, including
> the
> privacy and comfort of an office. Unfortunately, our manager was unaware
> of
> a law passed last year that protects a nursing mother's right to breast
> feed
> in public areas. In the manager's desire to resolve this issue for the
> first customer, we misstepped.
>
> We regret and apologize for the confusion over this single incident. We
> want all our customers, and especially nursing moms, to know that we
> value
> you as customers, and we want to make your visits to our stores as
> comfortable and as inviting a place to visit as your own homes. We want
> you
> to know that we recognize and respect the rights of mothers to
> breast-feed
> their babies in our stores. We have conducted an employee education
> effort
> in every Borders store nationwide so that our booksellers can help make
> the
> visits by these very special customers an enjoyable, rewarding one. We
> welcome nursing mothers at Borders.
> ----------------------end forward message------------------------
>
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