The white substance you are describing is sounding a lot like sebum to me. It isn't uncommon to have sebum present in healed piercings (ear piercings do this as well). 
 
I didn't get this far but I would run a Google search for websites and images and see if it appears similar to her description. 
 
Michelle H. Kinne ICCE CD(DONA) CLE
www.DoulaDiva.org 
 

 
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