I often think of that poor girl, who was so young, who so innocently 
told me that breastfeeding should never happen in this store, after all 
"there are children here and families."  She obviously had no idea how 
her simple comments would be taken or to what level they would go.  I 
doubt she will ever say anything again without thought.  I almost feel 
sorry for her.

I agree that FAO handled everything just right.  I am impressed with 
them.  From the get go they took my (and everyone else's) complaint and 
concerns very seriously, and took action.  They listened and were open 
to new ideas.  And they are passing this message on to their employees, 
who are no doubt talking about it with their families.  This is how real 
change happens. 

Joylyn

Catherine Watson Genna, IBCLC wrote:

> FAO Schwarz handled the matter correctly from the start. They held an 
> employee training and sent additional memos to remind all employees of 
> the law and reiterated that moms should be able to bf anywhere in the 
> store. They had been directing moms who *asked* for a private place to 
> bf to the restrooms, but had not realized the inappropriateness of 
> anyone breastfeeding in a restroom. They  immediately "got it" when 
> the vulnerability of young children to germs was explained in all your 
> letters.
> Their manager called me yesterday (I'm VP of our local ILCA 
> affilliate) to make sure that their actions were satisfactory. He even 
> mentioned that he was happy that they handled the situation the way 
> they did, in light of the nurse-in at ABC!
> Many people are still talking about the nurse-in here in the city. 
> Several people have asked my husband about it (knowing what I do for a 
> living), and they do seem to understand that women should be able to 
> bf anywhere without a hassle. The change is happening.
> Catherine Watson Genna, IBCLC  NYC
>
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