Barbara Wilson-Clay wrote,

> This process
> begins
> with accepting people where they are and by providing information without
> intense emotion. When I shout, people can't hear my words, only the scary
> and dominating tone of my voice.
>
Hey, Barbara, have you ever thought of going into some field where you
people can benefit from your empathy... counselling, maybe? Healthcare?
Meanwhile, I'm going to go into guidance counselling... :-)
Jo-Anne

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