Dawn Kersula makes a very good point about selective hearing and
perception.  Moms who are feeling bad about their own competency are
going to be hypervigilant in looking for evidence that reinforces their
perceptions.  While it's still helpful to empathize with the mother's
experience, it is wise to ask questions of the other party before going
on the attack on her behalf.
This also applies to the hospital LC who seems to be giving out a lot of
nipple shields.  I like the idea of inviting her to lunch to talk about
the issue, but I would approach it from a "this is what I'm hearing,
what are you really saying?" standpoint.  This reduces the chance that
she is going to get defensive, and allows a more productive discussion.
  I would definately NOT invite "injured parties" along.  I would offer
to be a resource for those moms after discharge, perhaps she would
welcome working together that way.
--
Catherine Watson Genna, IBCLC  New York City  mailto:[log in to unmask]

             ***********************************************
The LACTNET mailing list is powered by L-Soft's renowned
LISTSERV(R) list management software together with L-Soft's LSMTP(TM)
mailer for lightning fast mail delivery. For more information, go to:
http://www.lsoft.com/LISTSERV-powered.html