ISEN-ASTC-L is a service of the Association of Science-Technology Centers
Incorporated, a worldwide network of science museums and related institutions.
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I would highly recommend Chuck O'Connor, formerly of COSI. And the folks at
HSMM Inc. (Architects in Virginia Beach), especially Gary Arnold.

Joanna

-----Original Message-----
From: Informal Science Education Network
[mailto:[log in to unmask]] On Behalf Of Wilson, Linda
Sent: Saturday, July 09, 2005 12:05 PM
To: [log in to unmask]
Subject: Planning / Evaluating ticketing area and circulation

ISEN-ASTC-L is a service of the Association of Science-Technology Centers
Incorporated, a worldwide network of science museums and related
institutions.
****************************************************************************
*

Hi all 
(apologies for cross posting to various lists)

We're in the middle of master planning and will be moving our ticketing
operation to new space.  We're 75 yrs old this year and ticketing has up
until this point always been in the main entrance lobby (and has always had
problems)

Have any of you from large institutions used consultants to help you plan
your ticketing area?

We have about 1.5 million visitors a year  as general gate (not groups) and
want to make sure we are allocating enough space for ticketing, lockers,
restrooms, will call, membership etc. as visitors prepare to enter the
exhibit area.  

We are also interested in pros and cons of two arrangements
a.  A large free-flow area where all services are available
b.  A directed flow arrangement, where people follow a set path from service
area to service area.

Anybody have experience with this or firms they would recommend we contact?

Thanks
Linda

Linda Wilson
Manager, Audience Research and Evaluation
John G. Shedd Aquarium
1200 S. Lake Shore Drive
Chicago, IL 60605
[log in to unmask]
PH (312) 692 3261
FAX (312) 939-8677

"Objective evidence and certitude are doubtless very fine ideals to play
with,
but where on this moonlit and dream-visited planet are they found?"
William James 

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