>and refused to tie/strap anybarrel into place prior to driving off.

One always needs to secure barrels before leaving. Sounds like the truck was
only a shuttle truck to the terminal. You blocking with your own blocks or 
2X4's would
have been your best move. Most drivers if you have those items available
will block. Few carry such items.

You can request a truck with the cross bars every foot from some truck lines 
but you need to request when you call in the pickup order.

*if* you are shipping a large number of drums most lines will place a 
trailer at your dock and you load the drums , block and cross brace 
yourself. Then call for a trailer pick up. You can then request the drums 
travel direct without ever being switched at terminals.

Complaining might help next time but if a union driver most likely a waste
of time.

Most companies want to make customers happy but trying to *tell* a truck
driver his job usually simply pisses the driver off.
You can request a different driver next time but if the route is his and he 
is a union driver you might have a problem.

Another truck line might be a better way as Lloyd suggested.

The driver obviously was not very professional.
maybe all the bees flying around your place made him nervous?

Claims for loss with LTL carriers never turn out well. I would look over the 
excellent suggestions given and maybe consider not shipping loose drums for 
the reasons the BEE-=L members have said.

How did the driver break the *three* barrel jacks? I have saw (and used )
worn out barrel jacks but never actually broke a barrel jack.

Your friend,
bob

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