I suggest contacting Margaret Purser at Sonoma State University, Rohnert
Park, California.

-----Original Message-----
From: Jim Ambrosino <[log in to unmask]>
To: [log in to unmask] <[log in to unmask]>
Date: Thursday, September 30, 1999 1:31 PM
Subject: The history of CRM.


>I am trying to establish the history of CRM.  Specifically i am looking
>at...
>    -is there a person considered the "father" of CRM?
>    -reason/reasons why CRM came about?
>    -How was CRM developed?
>    -Time frame for CRM development.
>    -Were there any original goals of CRM, if so what?
>Any additional information about the origins of CRM would be much
>appreciated!!!!!
>
>Thanks
>
>Laura Benson
>
>Tuscaloosa, AL
>