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Date: | Sat, 17 Apr 1999 10:42:47 -0700 |
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Thomas Jones wrote:
>Has anyone had any reall bad (rude, dishonest, etc.) service from any
>company? Berkshire is not noted for their pleasantness but I've always
>been able to return things to them with no problem.
I returned a CD I bought from them about 18 months ago (I felt the catalog
description was deceptive), and received an email from the proprietor
saying that I was the type of troublemaker he didn't want for a customer.
>I've bought much from EveryCD...
My wife bought one CD from them about a year ago and was not informed of
the $39.95 membership fee. When it appeared on our credit card, I called
to question it and was told, in essence, "tough shit". I had to file a
complaint with the credit card company to get the charge removed.
>...and Classical Choice
Since they acquired Serenade, prices have gone up and the quality of
service has gone down, in fact, I have deleted their bookmark.
H & B used to have really knowledgeable sales staff, but since they moved
(the operation was sold) from Texas to Vermont, they no longer have anyone
who knows anything about the subject.
The real problem, of course, is that people under the age of thirty have
no experience with good customer service and therefore have no conception
of how its done.. They have been raised on K-Mart, Target and Sears, and
that's all they know. (I do not mean to suggest that they are deliberately
uncivil; they are taught that customer service does not involve any
substantive action on their part.)
Mike Cole
[log in to unmask]
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