I want to update the list regarding my experience with a package bee
supplier.  On May 11, I shared with the list a frustrating
experience.  I had a receipt in front of me indicating that 10
packages of bees would be sent on April 4.  I had attempted over 30
phone calls on various days at different times of the day with the
result that I was able to get through only once to a secretary who
was apologetic but assured me that bees would be sent.  The bees
were not sent.  I did not name the supplier.
 
I received responses from five people.  They all asked me if the
supplier was indeed a specific company.  They had had similar
experiences with the specific company or knew of someone who did.  Two
people recommended going public with the name of the company plus I
received advice to call Kim Flottum.  Kim was very helpful and
understanding and offered to mediate for me.  That was on May 12.
This morning, May 16, my packages arrived!  I am not totally
satisfied (because of the late date to receive the packages), but I am
relieved.
 
There is still a concern.  I am reluctant to go public with the
company name since I would like to handle this situation in a
professional manner.  My understanding from those who responded to
me, this company has a notariety, and apparently other people have
suffered from similar experiences with the company.  It is my desire
and the desire of people who responded to my posting that others do
not fall victim to a similar situation with the company in question.
 
I again raise the question of the wisdom of establishing an
accrediting format?  How can purchasers of equipment and bees be
offered some protection?  I would also appreciate some input on the
wisdom of going public with the specific name of a company.  I would
like to see one person volunteer to receive all complaints that may
have occurred this year and attempt to make an evaluation of bee
suppliers.  Maybe one of the bee publications can be of service to
the industry by serving as a clearing house.  Any ideas would be
welcomed.
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Duane H. Bajema                     e-mail [log in to unmask]
Agriculture Department              712/722-6275 office
Dordt College                       712/722-1198 FAX
Sioux Center, IA 51250
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