ISEN-ASTC-L is a service of the Association of Science-Technology Centers
Incorporated, a worldwide network of science museums and related institutions.
*****************************************************************************

Jan,

I might be able to help you out a bit. I've worked in visitor services for
museums for 12 years now and currently am the Director of Visitor Services
for the University of Kansas Natural History Museum in Lawrence. I created
the first visitor services manual for the institution. Previously all there
was was an employee handbook. While this serves as both, I'd be happy to
share it with you and talk further with you if interested.

Tristan Smith
Director of Visitor Services
KU Natural History Museum
785.864.2380
[log in to unmask]
www.nhm.ku.edu


On 7/2/08 12:04 PM, "Jan McKenzie" <[log in to unmask]> wrote:

> ISEN-ASTC-L is a service of the Association of Science-Technology Centers
> Incorporated, a worldwide network of science museums and related institutions.
> *****************************************************************************
> 
> Can any share their customer service training manual or training model with
> us?  We are looking to expand our current training to include more focus on
> customer service.
> 
>  
> 
> Has anyone worked with a business in the hospitality field that has assisted
> with staff trainings or provided support in customer service trainings?
> 
>  
> 
> Thanks.
> Jan
> 
>  
> 
> Jan M. McKenzie  
> 
> Director of Museum Services
> 
>  
> 
> Omaha Children's Museum
> 
> 500 South 20th Street
> 
> Omaha, NE 68102
> 
> M (402) 342-6164  |  D (402) 930-2347 |  F (402) 342-6165
> 
> [log in to unmask]
> 
> www.ocm.org
> 
>  
> 
> It's a Whole New Herd! DinO!saurs: A Prehistoric Expedition brings these
> ancient creatures to life with awe-inspiring dinosaurs and engaging hands-on
> activities for everyone. DinO!saurs features 13 robotic dinosaurs including
> a massive, 22-foot-long Tyrannosaurus rex and many other favorites. Open
> June 7, 2008-January 4, 2009. For more information go to
> <http://www.ocm.org/> www.ocm.org.
> 
>  
> 
>  
> 
> 
> ***********************************************************************
> For information about the Association of Science-Technology Centers and the
> Informal Science Education Network please visit www.astc.org.
> 
> Check out the latest case studies and reviews on ExhibitFiles at
> www.exhibitfiles.org.
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***********************************************************************
For information about the Association of Science-Technology Centers and the Informal Science Education Network please visit www.astc.org.

Check out the latest case studies and reviews on ExhibitFiles at www.exhibitfiles.org.

The ISEN-ASTC-L email list is powered by LISTSERVR software from L-Soft. To learn more, visit
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