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I am interested to find out if there is any benchmark for quality of service
from floor staff in Science Centres in the US, eg a list of what people
should aspire to relating to visitor services, that says when you visit a
Science Centre our Helper/Explainer staff will do this for you, such as, for
schools, will welcome you at the bus, will explain the procedure for your
visit, will engage with the pupils, and explain the science behind the
exhibits.
Cheers, Sue Cavell
--
Dr Sue Cavell, Head of Research and Evaluation
Techniquest, Stuart Street, Cardiff, UK. CF10 5BW
Tel: +44 (0) 29 20 475 475 ext 223
Fax: +44 (0) 29 20 482 517
Web: http://www.techniquest.org
Techniquest is a Company Limited by Guarantee,
registered in England and Wales, no. 1955696
It is a registered charity, no. 517722
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