ISEN-ASTC-L is a service of the Association of Science-Technology Centers
Incorporated, a worldwide network of science museums and related institutions.
*****************************************************************************
At the following link you will find copies of three
staff handbooks, of Pittsburgh's original Buhl Planetarium and Institute
of Popular Science [1939 to 1991], distributed over the
years [1954, 1970s, and 1983], each in their entirety:
< http://buhlplanetarium.tripod.com/BuhlAidesbook.htm
>
gaw
Glenn A. Walsh, Project Director,
Friends of the Zeiss < http://friendsofthezeiss.org >
Electronic Mail - < [log in to unmask] >
SPACE & SCIENCE NEWS, ASTRONOMICAL CALENDAR:
< http://buhlplanetarium.tripod.com/#news >
Author of History Web Sites on the Internet --
* Buhl Planetarium, Pittsburgh:
< http://buhlplanetarium.tripod.com >
* Adler Planetarium, Chicago:
< http://adlerplanetarium.tripod.com >
* Astronomer, Educator, Optician John A. Brashear:
< http://johnbrashear.tripod.com >
* Andrew Carnegie & Carnegie Libraries:
< http://andrewcarnegie.tripod.com >
* Duquesne Incline cable-car railway, Pittsburgh:
< http://incline.pghfree.net >
* Public Transit:
< http://andrewcarnegie2.tripod.com/transit >
--- On Wed, 7/2/08, Jan McKenzie <[log in to unmask]> wrote:
> From: Jan McKenzie <[log in to unmask]>
> Subject: customer service training manual/model
> To: [log in to unmask]
> Date: Wednesday, July 2, 2008, 1:04 PM
> ISEN-ASTC-L is a service of the Association of
> Science-Technology Centers
> Incorporated, a worldwide network of science museums and
> related institutions.
> *****************************************************************************
>
> Can any share their customer service training manual or
> training model with
> us? We are looking to expand our current training to
> include more focus on
> customer service.
>
>
>
> Has anyone worked with a business in the hospitality field
> that has assisted
> with staff trainings or provided support in customer
> service trainings?
>
>
>
> Thanks.
> Jan
>
>
>
> Jan M. McKenzie
>
> Director of Museum Services
>
>
>
> Omaha Children's Museum
>
> 500 South 20th Street
>
> Omaha, NE 68102
>
> M (402) 342-6164 | D (402) 930-2347 | F (402) 342-6165
>
>
> [log in to unmask]
>
> www.ocm.org
>
>
>
> It's a Whole New Herd! DinO!saurs: A Prehistoric
> Expedition brings these
> ancient creatures to life with awe-inspiring dinosaurs and
> engaging hands-on
> activities for everyone. DinO!saurs features 13 robotic
> dinosaurs including
> a massive, 22-foot-long Tyrannosaurus rex and many other
> favorites. Open
> June 7, 2008-January 4, 2009. For more information go to
> <http://www.ocm.org/> www.ocm.org.
***********************************************************************
For information about the Association of Science-Technology Centers and the Informal Science Education Network please visit www.astc.org.
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