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Hi Beryl,
The neutral response: "neither helped nor confused me"  adds a new variable.  Being unhelpful isn't necessarily confusing.   So now you have three variables: helpful, remindful, and confusing/clarifying.
  
Although I've abbreviated the way she does this, one of the techniques Beverly Serrell uses is to ask visitors to finish this sentence:  I didn't know, or it reminded me that... So with this in mind, couldn't you use your scale labeled with:

It was confusing and didn't help or remind me of anything at all. 
It didn't help or remind me 
I'm not sure 
It was helpful ........How?______________________
It helped me a lot   ......How?____________________

I think when you get to the positive side of the scale- that remembering and clarifying are both considered "helpful" and so you don't need to differentiate those like you did on the negative side.  Asking visitors to fill in the how should get you the "I remembered or I learned" sort of answers. 

'Hope this is helpful.  Please let me know what you end up with.  
Monica
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Monica Post, Director
MPR Museum Consulting
Your Key to Exhibit Success!
www.MPRconsultants.com
       and
Camp in a Can
The First All Inclusive Day Camp Curriculum
It's All in the Can! 
www.CampinaCan.com

105 NE 64th Street
Des Moines, IA 50327
Phone: (515) 265-4837
Fax: (515) 265-2404
Cell: (515) 249-2222
  



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