ISEN-ASTC-L is a service of the Association of Science-Technology Centers
Incorporated, a worldwide network of science museums and related institutions.
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Performance Measures 


A six-day learning opportunity from the University of Victoria, BC
Canada

Museums, galleries, heritage agencies and other cultural organizations
are being held to account for a range of diverse, but interrelated
social, educational, curatorial, and operational outcomes. This new
six-day immersion learning opportunity explores the nature and scope of
institutional accountability, along with practical ways in which museum,
arts, and cultural leaders and professionals can integrate performance
measures to enhance all aspects of organizational effectiveness.

Performance measurement design and application is explored through a
comprehensive review of "best practices" from industry, government,
NGOs, and the non-profit sectors with emphasis on arts and cultural
organizations. Based in forward thinking about organizational
architecture, the "balanced scorecard", and integral leadership
practices, you will be exposed to a variety of frameworks for thinking
about organizational and performance measurement systems that strengthen
your understanding of and capacity to: 

*	address the benefits and impacts that performance measurement
has on organizational change and advancement 
*	focus on strategic outcomes, inclusive of leadership, employees
and influential stakeholders 
*	leverage opportunities for advancement and organizational
success 
*	develop measurement rubrics and processes specifically designed
for your programs and activities. 

Dates: October 17-22, 2005 with preparatory assignment 

Location: Victoria, British Columbia, Canada

Register at https://www.uvcs.uvic.ca/forms/crm/online_reg.aspx before
September 17. Please note late registrations will be accepted should
space permit. 

Fee: $590, including a $40 materials fee (Canadian funds, credit and
non-credit participation options)

Instructors: Paul Richard and Larry Lad

Paul Richard has over twenty-seven years experience in museum and
non-profit planning and administration.

Paul was a founding member and president of the Youth Museum Exhibit
Collaborative that developed nearly thirty traveling exhibitions for
leading children's museums. He was Vice President for Exhibitions and
Programs and Executive Vice President of The Children's Museum of
Indianapolis, the leader in its field, where among other executive and
administrative leadership responsibilities he led the exhibition and
program development team and produced scores of exhibition experiences
regarded as some of the finest and most innovative in the field. 


Larry Lad is Associate Professor of Management in the College of
Business Administration at Butler University. Previously, he served as
Associate Director of Executive Education and Assistant Professor of
Management at Indiana University. He teaches MBA and undergraduate
courses in Strategy, Leadership, and Ethical Decision-Making including a
current assignment in International Strategy in the EMBA in Agribusiness
at Purdue University. Larry has won five teaching awards. He has taught
in Executive Education Programs for Indiana, Purdue, Louisiana State,
and Harvard.

Larry holds a Doctorate and MBA from Boston University, and a BS and MPA
from Michigan State University. He works with Strategies for Tomorrow,
Inc., a consulting firm dedicated to creating 21st century
organizations. He is involved in the greater Indianapolis community
through a number of not-for-profit organizations. 

Draft Course Outline

Day 1: What's So? The Big Picture
Welcome and Introduction
Measurement theory- Balanced Scorecard: 360-degree thinking, business,
government, education, and assessment rubrics 
The non-profit sector, trends in measurement and assessment, outcome
based assessment, eco-system thinking; internal and external measurement

Measurement strategy and leadership, institutional advancement/ decision
making/ investment 

Day 2: What's So? Community in Action 
Action assignments: Small teams visit the community 
Debrief community visits: What do "they" measure? What do you currently
measure? 

Day 3: So What? Perceptions of Success
Case Study One: best practices; customer service, stakeholder
perception, peer perception 
Indicators of success: categories of measurement, critical success
factors
Nuts and bolts; best practices: organizational structure and measurement
Organizational structure, buy in, shared responsibilities

Day: 4 Now What? Shaping a measurement program for my organization
Discuss pre-assigned readings

*	reading and workshop: learning from one another 
*	reading and workshop: teaching one another 

Document major learnings and findings
Writing assignment framework and discussion

Day: 5 Now What? Continued 
Writing/planning Workshop: You draft measurement systems for your own
organization
Share draft systems with peers: peer critique

Day: 6 Now What? Continued 
Measuring measurement systems 
Adjustments to individual organizational plans
Obstacles and barriers: barrier-breaking thinking 
Letters to self: resolve to put individual plans into practice

For more information visit
http://www.uvcs.uvic.ca/crmp/courses/ha488h.aspx or contact: 

 

Lisa Mort-Putland, Program Coordinator
Cultural Resource Management Programs
Division of Continuing Studies, University of Victoria
E-mail: [log in to unmask]
Tel: (250) 721-6119
For more information on upcoming courses please visit our web site
www.uvcs.uvic.ca/crmp

 


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