ISEN-ASTC-L is a service of the Association of Science-Technology Centers
Incorporated, a worldwide network of science museums and related institutions.
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The Museum of Science in Boston has a training program for other museum
staff, or at least they did a couple of years ago.  Several of our staff
took it, and then trained the rest of the staff here.  It seemed very
effective.  I can get you contact info, if you want to follow up.

Eric Siegel
Director of Planning
   & Program Development
Connections Project Director
New York Hall of Science
47-01 111th Street
Queens, NY 11368
[log in to unmask]
www.nyscience.org

> -----Original Message-----
> From: Informal Science Education Network
> [mailto:[log in to unmask]] On Behalf Of Theresa Becker
> Sent: Monday, December 08, 2003 12:21 PM
> To: [log in to unmask]
> Subject: Customer Service Plan/training
>
>
> ISEN-ASTC-L is a service of the Association of
> Science-Technology Centers Incorporated, a worldwide network
> of science museums and related institutions.
> **************************************************************
> ***************
>
> Our organization is currently in the process of establishing
> a customer service plan and developing a customer service
> training program for our staff.  We are looking for some good
> programs that we can use to model our program after.  Do any
> of your organizations have an exceptional customer service
> program in place that you would be willing to share?
>
> Theresa Becker
> Visitor Programs Manager
> Science Center of Iowa
> 4500 Grand Avenue
> Des Moines, IA 50312
> (515) 274-4138 ext. 243
> FAX (515) 274-3404
> [log in to unmask]
>
> **************************************************************
> *********
> More information about the Informal Science Education Network
> and the Association of Science-Technology Centers may be
> found at http://www.astc.org. To remove your e-mail address
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