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Informal Science Education Network <[log in to unmask]>
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martin weiss <[log in to unmask]>
Date:
Fri, 29 Jul 2005 12:39:58 -0400
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ISEN-ASTC-L is a service of the Association of Science-Technology Centers
Incorporated, a worldwide network of science museums and related institutions.
*****************************************************************************

Jonah;

As I recall, at Epcot, I never really "waited" but the line always 
moved forward, through a serpentine course, as they loaded people 
onto the ride. Not sure how that would help us, though other than 
pointing out we need to think about strategies.

I also recall getting 15 seconds (maybe less) each to see the Mona 
Lisa (and the Pieta) in New York in the 60's. Again, a long line that 
inched forward slowly past guards with "cattle prods" to keep us 
moving.

Martin
>
>Maybe, but a lot of Disney's wait-time tactics involve Ledgerdemain. Ie if
>the line for a ride is an hour, they post a sign saying the wait time is 75
>minutes, so you're happy to have waited "only" 60. And they're masters of
>hiding how much of the line is in front of you - Space Mountain being a good
>example. (And a ride that's worth the wait, btw!)
>
>Jonah Cohen
>Outreach & Public Programs Manager
>Science Center of Connecticut
>
>"On blind faith they place reliance,
>what we need more of is science"
>            -MC Hawking
>
>-----Original Message-----
>From: William Watson [mailto:[log in to unmask]]
>Sent: Friday, July 29, 2005 9:47 AM
>To: [log in to unmask]
>Subject: Re: Wait time at Exhibits2)
>
>We have something (a lot?) to learn from Disney. I'm sure Disney did
>not happen upon their visitor experience by accident. What do we know
>about how they do what they do? Would it be worthwhile to consider their
>strategies in exhibit and exhibition design?
>
>Bill
>
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-- 
Martin Weiss, Ph.D
Vice President, Science
New York Hall of Science
47-01 111 th Street
Corona, New York 11368
718 699 0005 x 356

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